Return Policy

Effective Date: March 1, 2026

Your satisfaction is our top priority. At IMMUNO, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

 

✅ 60-Day Money-Back Guarantee

We offer a 60-day return policy on all orders. This means you have 60 days from the date of delivery to request a return for eligible items.

Whether you're unhappy with the product or it just wasn't right for you, we'll make it right.

 

📋 Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

  • Purchased directly from our website (immuno150-sale.com)

  • Within 60 days of the delivery date

  • Product must be unused and in its original packaging

  • At least half of the product remaining (for opened supplements)

 

💵 Refund Process

Once we receive your returned item, here's what happens next:

StepDescription

1️⃣You ship the item back to us (see instructions below)

2️⃣We inspect the returned product within 2–3 business days

3️⃣If approved, your refund is processed immediately

4️⃣Funds appear in your original payment method within 5–10 business days (depending on your bank/card issuer)

You will receive an email confirmation at each stage of the process.

 

📦 How to Initiate a Return

Returning an item is easy. Just follow these steps:

  1. Contact our support team at info@immuno150-sale.com with your order number and reason for return

  2. We'll provide you with a Return Authorization Number (RMA) and the return shipping address

  3. Pack the item securely in its original packaging

  4. Ship the item back to us (customer is responsible for return shipping costs unless the item is defective or damaged)

 

💰 Return Shipping Costs

Return ReasonWho Pays Shipping?

Changed mind / No longer neededCustomer

Wrong item orderedCustomer

Defective / Damaged productIMMUNO (we'll provide a prepaid label)

Incorrect item shippedIMMUNO (we'll provide a prepaid label)

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of untracked packages.

 

🔁 Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please:

  1. Return the original item for a refund (following the steps above)

  2. Place a new order for the desired item on our website

This ensures you receive your new item as quickly as possible.

 

⚠️ Non-Returnable Items

The following items cannot be returned:

  • Products purchased from third-party retailers (please contact them directly)

  • Items returned without prior authorization

  • Products with less than half the contents remaining

  • Items returned after 60 days from delivery

 

🛑 Cancellations

Orders can be canceled only if they haven't shipped yet. If you need to cancel or modify your order:

  • Email us immediately at info@immuno150-sale.com

  • Once an order has been processed and shipped, it cannot be canceled and must be returned under our standard return policy

 

🛡 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at info@immuno150-sale.com with:

  • Your order number

  • Photos of the damaged product and packaging

  • A brief description of the issue

We will provide a prepaid return label and send you a replacement immediately or issue a full refund — your choice.

 

💬 Questions?

Our customer support team is here to help!

📩 Email: info@immuno150-sale.com
🕒 Response Time: Within 24 hours on business days

 

📝 Policy Updates

IMMUNO reserves the right to update or modify this return policy at any time without prior notice. The policy in effect at the time of your purchase will apply to your order.